Privacy Policy — Open Heart ♥ Ventures, LLC

Last updated: September 7, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Business, for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ personal information, that does business in the State of California.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Open Heart ♥ Ventures, LLC, 4214 West Wendover Ave, Greensboro, NC 27407.

For the purpose of the GDPR, the Company is the Data Controller.

Consumer, for the purpose of the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: North Carolina, United States.

Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.

Personal Data is any information that relates to an identified or identifiable individual.

For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.

Sale, for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s personal information to another business or a third party for monetary or other valuable consideration.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Open Heart ♥ Ventures, LLC, accessible from https://openheartventures.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number

Because We organize in-person retreats — including retreats held internationally in Egypt — We may also collect additional information from You when You register for a retreat, in order to plan safely and appropriately for Your participation. This may include:

Dietary restrictions and food allergies
Medical or health conditions relevant to Your safety and comfort during the retreat
Emergency contact information
Passport or other travel document information (for international retreats, such as retreats held in Egypt, where this is required for travel logistics, permits, or accommodation bookings)

This information is collected directly from You, typically through a registration or intake form, and is used solely for the purposes of planning and safely running the retreat You have registered for — including arranging appropriate meals, responding to medical emergencies, coordinating travel and lodging, and complying with any local requirements at the retreat destination. We limit access to this information to the personnel who need it to plan and run the retreat, and We retain it only as long as reasonably necessary for those purposes and any applicable legal or insurance requirements.

Retreat participants must be at least 18 years of age to register.

If You have questions about how this information is used or wish to request its deletion, please contact Us using the information in the “Contact Us” section below.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

Facebook
Instagram

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Tracking and Performance Cookies Type: Persistent Cookies Administered by: Third-Parties Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

Targeting and Advertising Cookies Type: Persistent Cookies Administered by: Third-Parties Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.

For more information about the cookies we use and your choices regarding cookies, please visit the Cookies section of this Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased (including retreat registrations) or of any other contract with Us through the Service.
To plan and safely run retreats: to use dietary, health, emergency contact, and travel document information You provide in connection with a retreat registration to plan meals, accommodations, and travel logistics, and to respond appropriately in the event of a medical or safety concern during the retreat.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
To deliver targeted advertising to You: We may use Your information to develop and display content and advertising (and work with third-party vendors who do so) tailored to Your interests and/or location and to measure its effectiveness.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to advertise on third party websites to You after You visited our Service, for payment processing, to contact You, and to plan retreat logistics (e.g., sharing dietary or travel information with accommodation or transportation providers as needed to run a retreat).
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Retreat-related sensitive information — such as dietary restrictions, health conditions, emergency contacts, and travel document information — is retained only for as long as reasonably necessary to plan and run the applicable retreat, and to satisfy any related legal, insurance, or safety recordkeeping requirements, after which it is deleted or securely destroyed.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. This means that Your information may be transferred to, and maintained on, computers located outside of Your state, province, country or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.

In particular, the Company’s principals are currently based in Cairo, Egypt, and Your Personal Data may be accessed and processed by Company personnel located in Egypt, in addition to the United States. This is necessary for Us to operate the Service and organize retreats, including retreats held in Egypt.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency), whether in the United States, Egypt, or another applicable jurisdiction.

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. This is especially true for sensitive information such as health, dietary, or travel document details collected for retreats. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their own Privacy Policies.

Analytics and Advertising

We may use the following third-party Service Providers to monitor and analyze use of Our Service and to show advertisements to You:

Facebook / Instagram (Meta) Includes Facebook Pixel and Facebook/Instagram Ads. Their Privacy Policy can be viewed at https://www.facebook.com/privacy/policy/

YouTube / Google We advertise using video ads on YouTube. Their Privacy Policy can be viewed at https://policies.google.com/privacy

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send, or by contacting Us.

We use the following Email Marketing Service Provider to manage and send emails to You:

Mailchimp Their Privacy Policy can be viewed at https://mailchimp.com/legal/privacy/

Payments

We may provide paid products and/or services within the Service, including retreat and workshop registrations. In that case, we use third-party services for payment processing.

We will not store or collect Your full payment card or bank account details. That information is provided directly to Our third-party payment providers, whose use of Your personal information is governed by their own Privacy Policies. Where applicable, our payment providers adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover, to help ensure the secure handling of payment information.

We accept payment through the following third-party providers:

PayPal Their Privacy Policy can be viewed at https://www.paypal.com/us/legalhub/privacy-full

Venmo Their Privacy Policy can be viewed at https://venmo.com/legal/us-privacy-policy/

Cash App Their Privacy Policy can be viewed at https://cash.app/legal/us/en-us/privacy

Zelle Their Privacy Policy can be viewed at https://www.zellepay.com/privacy-policy

InstaPay (Egypt) Used for payments related to retreats held in Egypt, InstaPay is Egypt’s Instant Payment Network, licensed and regulated by the Central Bank of Egypt. More information is available at https://www.instapay.eg

Please note that PayPal, Venmo, Cash App, and Zelle are U.S. peer-to-peer and payment services, and each has its own terms regarding buyer/seller protections; We encourage You to review the applicable provider’s policy before making a payment.

Behavioral Remarketing

The Company uses remarketing services to advertise to You after You have accessed or visited our Service. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service, so We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.

These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to:

Measure and analyze traffic and browsing activity on Our Service
Show advertisements for our products and/or services to You on third-party websites or apps
Measure and analyze the performance of Our advertising campaigns

You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:

The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
The EDAA’s opt-out platform: http://www.youronlinechoices.com/
The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

You may opt out of all personalized advertising by enabling privacy features on Your mobile device, such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device’s Help system for more information.

We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service, with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers.

Facebook / Instagram (Meta) You can learn more about interest-based advertising from Meta by visiting: https://www.facebook.com/help/516147308587266 To opt out of Meta’s interest-based ads, follow these instructions: https://www.facebook.com/help/568137493302217 Meta adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt out through the Digital Advertising Alliance at http://www.aboutads.info/choices/, or by using your mobile device settings.

YouTube / Google You can learn more about how Google uses information from sites and apps that use its services at https://policies.google.com/technologies/partner-sites, and manage your ad settings at https://adssettings.google.com.

We may process Personal Data under the following conditions:

Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or those of another natural person — for example, using health or emergency contact information You provide for a retreat to respond to a medical emergency.
Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

Request access to Your Personal Data.
Request correction of the Personal Data that We hold about You.
Object to processing of Your Personal Data.
Request erasure of Your Personal Data.
Request the transfer of Your Personal Data.
Withdraw Your consent.

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

US State Privacy Rights

Depending on where You reside, You may have rights under state-level privacy laws in addition to (or instead of) the CCPA, such as those enacted in Colorado, Connecticut, Virginia, Utah, and other states with comprehensive consumer privacy laws. These rights generally include the right to:

Confirm whether We are processing Your personal information
Access Your personal information
Correct inaccuracies in Your personal information
Request deletion of Your personal information
Obtain a portable copy of Your personal information
Opt out of the processing of Your personal information for purposes of targeted advertising or profiling

To exercise any of these rights, please contact Us at info@openheartventures.com. We will respond to verifiable requests as required under the applicable law of Your state of residence.

CCPA Privacy

This section applies to California residents. While the Company is no longer based in California, this section is retained because We may collect information from website visitors and retreat participants who reside in California.

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and applies solely to visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

The following is a list of categories of personal information which we may collect or may have collected from California residents within the last twelve (12) months.

Category A: Identifiers. Examples: real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, passport number, or other similar identifiers. Collected: Yes (includes passport information collected for international retreat travel logistics).

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Examples: name, signature, address, telephone number, passport number, medical information, or health insurance information. Collected: Yes (includes dietary restrictions, allergies, and medical/health conditions collected for retreat safety planning).

Category C: Protected classification characteristics under California or federal law. Collected: No.

Category D: Commercial information. Examples: records and history of products or services purchased or considered. Collected: Yes.

Category E: Biometric information. Collected: No.

Category F: Internet or other similar network activity. Examples: interaction with our Service or advertisement. Collected: Yes.

Category G: Geolocation data. Examples: approximate physical location. Collected: No.

Category H: Sensory data. Collected: No.

Category I: Professional or employment-related information. Collected: No.

Category J: Non-public education information. Collected: No.

Category K: Inferences drawn from other personal information. Collected: No.

Sources of Personal Information

We obtain personal information directly from You (e.g., through registration and retreat intake forms), indirectly and automatically through Your use of the Service, and from Service Providers such as our advertising, analytics, email marketing, and payment processing vendors.

Sale of Personal Information of Minors Under 16 Years of Age

We do not knowingly collect personal information from minors under the age of 16 through our Service. We do not sell the personal information of Consumers We actually know are less than 16 years of age, unless We receive affirmative authorization as required under the CCPA.

Your Rights under the CCPA

If You are a resident of California, You have the right to notice, the right to request disclosure of information collected, the right to opt out of the sale of Your personal information, the right to request deletion of Your personal information, and the right not to be discriminated against for exercising these rights.

Exercising Your CCPA Data Protection Rights

In order to exercise any of Your rights under the CCPA, You can contact Us by email: info@openheartventures.com

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Do Not Sell My Personal Information

You have the right to opt out of the sale of Your personal information. To exercise this right, please contact Us at info@openheartventures.com.

“Do Not Track” Policy as Required by CalOPPA

Our Service does not respond to Do Not Track signals. However, some third-party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Your California Privacy Rights (California’s Shine the Light Law)

Under California Civil Code Section 1798, California residents with an established business relationship with Us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes. If you’d like to request this information, You can contact Us using the information below.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, You can contact Us:

By email: info@openheartventures.com

Open Heart ♥ Ventures, LLC 4214 West Wendover Ave, Greensboro, NC 27407